Refund Policy

Thank you for shopping at BRAND BUDDY! We want you to be completely satisfied with your purchase. Please read our refund policy carefully:

Return & Refund Eligibility

  • You can request a return or refund within 7 days of receiving your order.

  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items

  • Items that have been used, damaged, or are missing parts not due to our error cannot be returned.

How to Request a Refund

  • To start a return, please contact us within 7 days of delivery at:

  • Please provide your order number, reason for return, and any supporting photos if applicable.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days via the original payment method or as store credit (based on your preference).

Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Important Notes

  • No returns or refunds will be accepted after 7 days of delivery.